Account, subscription, cancellation and support

Signing in, plans, managing billing, cancelling, refunds and how to reach us.

What you get: You can sign in, choose or change a plan, cancel, and get help.

Steps

Choose "Sign in" (top right). We email a sign-in link; there is no password.
Compare plans on Pricing. Prices shown there are read from our payment provider at the time you look.
To change or cancel, open the account menu and choose "Manage billing", which opens the Stripe customer portal.
An organisation's Cartevoir Business or Intellivoir Teams plan is billed to the organisation: an owner or admin opens the account menu, chooses "Organization…" and then "Manage Cartevoir Business billing" or "Manage Intellivoir Teams billing".
For help, write to support@cartevoir.com from the email on your account — see Support.

Cancel any time; you keep access until the end of the period you paid for.
A first purchase is refundable in full if you write within 14 days of paying.
Duplicate or mistaken charges are always refunded in full.
The full policy is on Refunds and cancellation; where it and the terms differ, the terms govern.

The account menu shows your email and plan; the billing portal shows your subscription.

The map and every public layer need no plan. Paid features say so at the point you use them.
We never ask for card details by email.

Last checked against the product on 23 September 2026. Live contents change; this describes how the product works.